General conditions

GENERAL CONDITIONS OF SALE

www.hemper.es

I. GENERAL INFORMATION

The ownership of this website, www.hemper.es, (hereinafter Web Site) holds it: HEMPER HANDMADE, SL, provided with CIF: B87657136 and registered in: MADRID MERCANTILE REGISTRY;and whose registry data are: TOMO 25183, FOLIO 91, REGISTRATION 1, SHEET M-632674, and whose contact information is:

Address: CALLE, DUQUE DE ALBA, 15, 1º - 28012 MADRID

Telephone contact: 681058323

Contact email: hola@hemper.es

This document (as well as other documents mentioned here) regulates the conditions governing the use of this Website ( www.hemper.es ) and the purchase or acquisition of products and / or services therein (hereinafter , Terms).

For the purposes of these Conditions it is understood that the activity that HEMPER Developed through the Website includes:

Handmade textile products in Nepal.

In addition to reading these Conditions, before accessing, browsing and / or using this website, the User must have read the Legal Notice and the General Conditions of Use, including, the cookie policy, and the privacy and privacy policy. Data Protection. By using this Website or making and / or requesting the purchase of a product and / or service through it, the User agrees to be bound by these Conditions and by all the aforementioned, so, if you do not agree with all this, you must not use this Website.

Also, it is informed that these Conditions could be modified. The User is responsible for consulting them each time he accesses, browses and / or uses the Website, since those that are in force at the moment in which the acquisition of products and / or services are requested will apply.

For all questions that the User may have in relation to the Conditions, you can contact the owner using the contact information provided above or, if applicable, using the contact form.

II. THE USER

The access, navigation and use of the Website confers the condition of user (hereinafter referred to, indistinctly, individually as a User or jointly as Users), which is why they are accepted, since the navigation of the Website begins, all the Conditions established herein, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulations of mandatory compliance as the case may be.

The User assumes responsibility for the correct use of the Website. This responsibility will extend to:

  • Make use of this Website only to make inquiries and purchases or purchases legally valid.
  • Do not make any false or fraudulent purchase. If it could reasonably be considered that a purchase of this nature has been made, it could be annulled and the relevant authorities informed.
  • Provide truthful and lawful contact information, for example, email address, postal address and / or other information (see Legal Notice and General Conditions of Use).

The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.

The Website is aimed primarily at Users resident in Spain. HEMPER does not ensure that the Website complies with the laws of other countries, either totally or partially. HEMPER declines any responsibility that may arise from such access, nor does it ensure shipments or provision of services outside of Spain.

The User may formalize, at his election, with HEMPER the contract for the sale of the desired products and / or services in any of the languages in which these Conditions are available on this Website.

III. PURCHASE OR ACQUISITION PROCESS

The duly registered Users can buy on the Website by the established means and forms. They must follow the online purchase and / or acquisition procedure www.hemper.es , during which several products and / or services can be selected and added to the cart, basket or final purchase space and, finally, click on "Add to cart and Finish Order".

Likewise, the User must fill in and / or check the information that is requested in each step, although, during the purchase process, before making the payment, the purchase data can be modified.

Next, the User will receive an email confirming that HEMPER has received your order or request for purchase and / or provision of the service, that is, the order confirmation. And, in your case, you will be informed, also, by email when your purchase is being sent. In your case, this information may also be made available to the User through your personal space of connection to the Website.

Once the purchase procedure has been completed, the User consents that the Website generates an electronic invoice that the User may request through the electronic mail. Likewise, the User may, if he wishes, obtain a copy of his paper invoice, requesting it from HEMPER using the contact spaces of the Website or through the contact information provided above.

The User acknowledges to be current, at the time of purchase, certain particular conditions of sale that concern the product and / or service in question and that are displayed next to the presentation or, where appropriate, image of it on your page of the Website, indicating, by way of example, but not exhaustive, and taking into account each case: name, price, components, weight, quantity, color, details of the products, or characteristics, how they will be carried out and / o cost of benefits; and acknowledges that the execution of the purchase order or acquisition materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments that intervene during the transactions made on the Website may be archived and kept in the computerized records of HEMPER in order to constitute a means of proof of the transactions, in any case, respecting the reasonable security conditions and the laws and regulations in force in this respect that are applicable, and particularly in compliance with Regulation (EU) 2016/679 of the European Parliament and the Council, of 27 April 2016, concerning the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and the rights that assist Users in accordance with the privacy policy of this Website.

VI. AVAILABILITY

All purchase orders received by HEMPER through the Website are subject to the availability of the products and / or that no circumstance or cause of force majeure (clause nine of these Conditions) affects the supply thereof and / or the provision of services. If there are difficulties in the supply of products or there are no products left in stock, HEMPER undertakes to contact the User and reimburse any amount that may have been paid as an amount.

It will not entail any type of damage or compensation for not having available stock of the product offered for www.hemper.es . The customer always has the possibility to make a consultation prior to the purchase on the stock before placing the order using the email hola@hemper.es , the contact form or the live chat if it were available.

V. PRICES AND PAYMENT

The prices displayed on the Website are the final ones, in Euros (€) and include taxes, except that, due to legal requirements, especially in relation to VAT, a different issue is indicated and applied.

Shipping costs are included in the final prices of the products as shown on the Website. A) Yes, HEMPER carries out the delivery and / or delivery services through: KOIKI HOME SL

In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has selected and chosen voluntarily and freely.

Prices may change at any time, but possible changes will not affect orders or purchases with respect to which the User has already received an order confirmation.

The means of payment accepted will be: Credit or debit card and PayPal .

HEMPER uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, The Website uses a secure payment system SSL (Secure Socket Layer) .

Credit cards will be subject to checks and authorizations by the bank issuing the same, if said entity does not authorize the payment, HEMPER will not be responsible for any delay or failure to deliver and may not enter into any contract with the User.

In any case, by clicking on "Add to cart and Finish Order" the User confirms that the payment method used is his.

VI. DELIVERY

In those cases in which the physical delivery of the contracted goods is to be carried out, deliveries will be made within the following territory: Europe.

Except in those cases in which there are unforeseen or extraordinary circumstances or, as the case may be, arising from the personalization of the products, the purchase order consisting of the related products in each purchase confirmation will be delivered within the term indicated on the Website. the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.

If for any reason, that was attributable to you, HEMPER can not meet the delivery date, contact the user to inform you of this circumstance and he may choose to proceed with the purchase by establishing a new delivery date or cancel the order with full refund of the price paid. In any case, home deliveries are made on weekdays.

If it is impossible to deliver the order due to the absence of the User, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to make it delivered again.

If the User is not going to be at the place of delivery in the agreed time slot, he should contact HEMPER to arrange delivery another day.

In the event that 30 days have elapsed since your order is available for delivery, and has not been delivered for reasons not attributable to HEMPER, HEMPER You will understand that the User wishes to desist from the contract and this will be considered resolved. As a result of the termination of the contract, all payments received from the User will be returned, with the exception of the additional costs resulting from the User's own choice of a delivery method different from the less expensive mode of ordinary delivery offered by the Website. , without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated.

However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on to him.

For the purposes of these Conditions, it will be understood that the delivery has taken place or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires the material possession of the products, which will be accredited through the signature of the reception of the order at the agreed delivery address.

The risks that the products could derive will be borne by the User from the moment of delivery. The User acquires ownership of the products when HEMPER receives full payment of all amounts owed in relation to the purchase or purchase made, including shipping costs, or at the time of delivery, if it occurs at a time after the receipt of the full amount of payment by HEMPER.

In accordance with the provisions of the Law 88/1330 of the Value Added Tax (VAT), purchase orders for delivery and / or provision shall be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except Canary Islands, Ceuta and Melilla . The applicable VAT rate will be the legally valid one at all times depending on the specific article in question.

VII. TECHNICAL MEANS TO CORRECT ERRORS

The User is informed that if he detects that an error has occurred when entering necessary data to process his purchase request on the Website, he may modify them by contacting HEMPER through the contact spaces enabled on the Website, and, where appropriate, through those authorized to contact the customer service, and / or using the contact information provided in the first clause (General information ).

In any case, the User, before clicking on "Add to cart and Finish Order", has access to the space, cart, or basket where they are writing down their purchase requests and can make changes.

Likewise, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to gather more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (RGPD).

VIII. RETURNS

In cases where the User purchases products on or through the owner's Website, they are assisted by a series of rights, as listed and described below:

Right of withdrawal

The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to desist from said purchase within a period of 14 calendar days without the need for justification.

This withdrawal period will expire 14 calendar days from the day the User or a third party authorized by it, other than the carrier, acquired the material possession of the goods acquired on the Website of HEMPER or in the event that the goods that make up your order are delivered separately, 14 calendar days from the day the User or a third party authorized by it, other than the carrier, acquired the material possession of the last of those goods that made up the same purchase order, or in the case of a service contract, 14 calendar days from the day of conclusion of the contract.

To exercise this right of withdrawal, the User must notify his decision to HEMPER . You may do so, where appropriate, through the contact spaces enabled on the Website or through:

HEMPER HANDMADE SL

AVENIDA PRESIDENTE CARMONA, 4, OFFICE

28020, MADRID

Telf. 681058323

Email: hola@hemper.es

The User, regardless of the means he chooses to communicate his decision, must express clearly and unequivocally that it is his intention to desist from the purchase contract. In any case, the User may use the model withdrawal form that HEMPER makes available to you as an attached party to these Conditions, however, its use is not mandatory.

To meet the withdrawal period, it is enough that the communication that unequivocally expresses the decision to desist is sent before the corresponding deadline expires.

In case of withdrawal, HEMPER will reimburse the User for all payments received, including shipping costs (with the exception of the additional expenses chosen by the User for a different mode of delivery to the less expensive mode offered on the Website) without any undue delay and, in any case, no later than 14 calendar days from the date on which HEMPER is informed of the decision to desist by the User.

HEMPER will reimburse the User using the same payment method used by him to make the initial purchase transaction. This refund will not generate any additional cost to the User. However, HEMPER You may withhold said reimbursement until you have received the products or items from the purchase, or until the User submits proof of the return of the same, depending on which condition is met first.

The User can return or send the products to HEMPER in:

HEMPER HANDMADE SL

AVENIDA PRESIDENTE CARMONA, 4, OFFICE

28020, MADRID

Telf. 681058323

E-mail: hola@hemper.es

And must do so without undue delay and, in any case, no later than within 14 calendar days from the date on which HEMPER He was informed of the decision to withdraw.

The User acknowledges that they must assume the direct cost of return (transportation, delivery) of the goods, if any were incurred. In addition, it will be responsible for the decrease in the value of the products resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

The User acknowledges that there are exceptions to the right of withdrawal, as set out in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. Enunciatively, and not exhaustively, this would be the case of: personalized products; products that can deteriorate or expire quickly; Music or video CDs / DVDs without their packaging, as sealed at the factory; products that for health or hygiene reasons are sealed and have been unsealed after delivery.

In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not attend Users when the provision of the service has been fully executed, or when it has begun. , with the express consent of the consumer and user and with the acknowledgment on his part that he is aware that, once the contract has been fully executed by HEMPER, you will have lost your right of withdrawal.

In any case, no refund will be made if the product has been used beyond the mere opening thereof, of products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.

Likewise, the products must be returned using or including all their original packaging, the instructions and other documents that accompany them, as well as a copy of the purchase invoice.

In the following link you can download the Model withdrawal form:

https://hemper.es/FORMULARIO-DE-DESISTIMIENTO.pdf

Return of defective products or error in shipping

These are all cases in which the User considers that, at the time of delivery, the product does not comply with the stipulations of the contract or purchase order, and that, therefore, he should contact HEMPER immediately and let you know the existing disagreement (defect / error) by the same means or using the contact information provided in the previous section (Right of Withdrawal).

The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable time, if the refund or, if applicable, the replacement thereof. .

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-compliant item is applicable.

The amount paid for those products that are returned due to a defect, when it actually exists, will be fully reimbursed, including the delivery costs and the costs that the User could have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.

In any case, the rights recognized in the legislation in force at all times will always be for the User, as consumer and user.

Guarantee

The User, as consumer and user, enjoys guarantees about the products that may be acquired through this Website, under the terms legally established for each type of product, answering HEMPER, therefore, for the lack of conformity of the same that manifests itself within a period of two years from the delivery of the product.

In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by HEMPER and possess the qualities presented in it; be suitable for the uses to which products of the same type are ordinarily destined; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, this must proceed as indicated in the section Return of defective products or error in the shipment. However, some of the products that are marketed on the Website, may present nonhomogeneous characteristics as long as they derive from the type of material with which they were manufactured, and that therefore will be part of the individual appearance of the product, and they will not be a defect.

On the other hand, it could happen that the User acquires a product of a brand or manufacturing by a third party on the Website. In this case, and considering the User that it is a defective product, this also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise their right of legal guarantee directly against them during the two years after the delivery of said products. For this, the User must have kept all the information in relation to the guarantee of the products.

IX. DISCLAIMER OF LIABILITY

Unless otherwise provided by law, HEMPER will not accept any responsibility for the following losses, regardless of their origin:

  • any losses that were not attributable to any breach on your part;
  • business losses (including lost profits, income, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or of
  • Any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products between both parties was formalized.

Equally, HEMPER also limits its responsibility in the following cases:

  • HEMPER applies all the measures concerning to provide a faithful display of the product on the Website, however, it is not responsible for the minimum differences or inaccuracies that may exist due to lack of resolution of the screen, or browser problems that are used or others of this nature.
  • HEMPER will act with the utmost diligence to make available to the company in charge of transporting the product object of the purchase order. However, it is not responsible for damages arising from a malfunction of transport, especially for reasons such as strikes, road retentions, and in general any other specific to the sector, which result in delays, losses or theft of the product.
  • Technical failures that due to fortuitous causes or of other nature, prevent a normal operation of the service through the internet. Lack of availability of the Website for maintenance or other reasons, which prevents the availability of the service. HEMPER puts all the means at its disposal for the purpose of carrying out the process of purchase, payment and shipping / delivery of the products, however, disclaims liability for reasons that are not attributable to you, fortuitous event or force majeure.
  • HEMPER will not be responsible for the misuse and / or wear of the products that have been used by the user. At the same time, HEMPER neither will be responsible for an erroneous return made by the User. It is the responsibility of the User to return the correct product.
  • In general, HEMPER will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, when the same is due to events that are beyond its reasonable control, that is to say, that they are due to force majeure, and this may include, by way of example, but not exhaustive:
    • Strikes, lockouts or other industrial action.
    • Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations.
    • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
    • Impossibility of the use of trains, boats, airplanes, transport of motor or other means of transport, public or private.
    • Inability to use public or private telecommunication systems.
    • Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and HEMPER will have an extension in the term to fulfill them for a period of time equal to the duration of the cause of force majeure. HEMPER will use all reasonable means to find a solution that allows it to comply with its obligations despite the force majeure.

X. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Website, the User accepts that most of the communications with HEMPER are electronic (email or notices published on the Website).

For contractual purposes, the User consents to use this electronic means of communication and recognizes that all contracts, notifications, information and other communications that HEMPER sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The User can send notifications and / or communicate with HEMPER through the contact data provided in these Conditions and, where appropriate, through the contact spaces of the Website.

Likewise, unless otherwise stipulated, HEMPER may contact and / or notify the User in its email address or in the postal address provided.

XI. RESIGNATION

No waiver of HEMPER to a specific right or legal action or lack of requirement by HEMPER of the strict compliance by the User of any of its obligations will imply, nor a waiver of other rights or actions derived from a contract or the Conditions, nor will it exonerate the User from the fulfillment of its obligations.

No waiver of HEMPER Any of these Conditions or the rights or actions derived from a contract shall take effect, unless it is expressly established that it is a waiver and is formalized and communicated to the User in writing.

XII. NULLITY

If any of these Conditions were declared null and void by a final decision issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.

XIII. COMPLETE AGREEMENT

These Conditions and any document to which express reference is made in these constitute the entire agreement between the User and HEMPER in relation to the object of sale and replace any other agreement, agreement or prior promise agreed verbally or in writing by the same parts.

The User and HEMPER they acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for that which is expressly mentioned in these Conditions.

XIV. DATA PROTECTION

The information or personal data that the User provides to HEMPER in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy or Data Protection Policy (contained, where appropriate, in the Legal Notice and General Conditions of Use). By accessing, browsing and / or using the Website the User consents to the processing of said information and data and declares that all the information or data provided is true.

XV APPLICABLE LEGISLATION AND JURISDICTION

The access, navigation and / or use of this Website and the contracts to purchase products through it will be governed by Spanish legislation.

Any controversy, problem or disagreement that arises or is related to the access, navigation and / or use of the Website, or with the interpretation and execution of these Conditions, or with the sale contracts between HEMPER and the User, will be submitted to the non-exclusive jurisdiction of Spanish courts and tribunals.

XVI. COMPLAINTS AND COMPLAINTS

The User can reach HEMPER your complaints, claims or any other comment you wish to make through the contact information provided at the beginning of these Conditions.

Further, HEMPER It has official complaint sheets available to consumers and users, and that they can request from HEMPER at any time, using the contact information provided at the beginning of these Conditions.

Also, if the conclusion of this purchase contract between HEMPER and the User emanates a dispute, the User as a consumer may request an out-of-court settlement of disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and Council, of May 21, 2013, on online dispute resolution in terms of consumption and amending Regulation (EC) 2006/2004 and Directive 2009/22 / EC.

You can access this method through the following website: http://ec.europa.eu/consumers/odr .

Last modification: May 23, 2018